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Frequently Asked Questions

Ordering

How do I place an order?

Lolo Lincoln does business online and through select fine stationery retailers. We have made the online process as simple and straight-forward as possible but if you have questions about placing your order, please contact us.

What type of payment do you accept?

Lolo Lincoln accepts Visa, Mastercard and Discover Card for online orders.

When should I order my invitations?

To allow for our standard turnaround time and avoid costly rush fees and to have enough time for envelope addressing once you receive your order, it is best to place your order at least 3-5 months before your wedding date.

When will my order ship?

Once we receive proof approval of your digital proofs (which are created for you within 1-3 business days of receiving your order and wording), your order goes into production. The production time varies based on the product ordered and these turnaround times do not include the time spent during the proofing process!

  • Save the Dates · 8 business days + time in transit or RUSH 5 business days
  • Wedding Invitations · 12 business days + time in transit or RUSH 5 business days
  • Programs & Wedding Day Paper · 8 business days + time in transit or RUSH 5 business days

Do you offer envelope guest addressing services?

Yes, we offer printed guest addressing services. You may download our spreadsheets here:

Download our Single Envelope Guest Addressing Template (xls file)

Download our Double Envelope Guest Addressing Template (xls file)

The fonts are chosen to coordinate with your invitation and are printed in a coordinating ink color.

When should I order my Save the Dates?

Save the Dates can be sent out anywhere from 6-9 months ahead of your wedding date.

How many invitations should I order?

You should carefully look over your list and consider couples and families where only one invitation is necessary in determining your wedding invitation count. This way you will not order too many invitations, however keep in mind it is always better to have a few extras than not enough. Printing a second run of wedding invitations is expensive and our minimum on re-orders is 25 sets!

How do I order more invitations?

After your order is complete and your invitations have entered production, the only way to have additional quantities printed is to place a new order. Our minimum reorder amount is 25 on almost all of our products.

What if I need to cancel my order?

For wedding invitations, personal stationery (or any item that requires personalization), there is a cancellation charge of $35 if you decide to cancel your order AFTER digital proofs have been sent. Once your final proof is approved and your order has gone into production, there are no cancellations, and no refunds.

Proofing

How does the proofing process work?

Within 1 to 3 business days of receiving your order and wording, you will receive an email containing your Initial PDF proof. At this time you can request changes via email to your designer. Within 1 to 3 business days, the designer will email your SECOND and then an additional FINAL set of proofs if you require them with your requested changes. Should you need additional rounds of proofs beyond your complimentary 3 rounds, they are available at a cost of $25 per round.

Do you offer an automated preview of my wording as I am placing my order?

We believe typesetting is a skill best left to a graphic designer. We put a lot of thought into how we typeset each order. We will work closely with you to be sure everything is designed the way you want. Working with us will give you a very personalized experience.

Do you proofread my order?

No. We do not proofread orders. If we happen to catch an error or typo, we will bring it to your attention, however the burden of proofing lies 100% with our clients. Only you know best your own wording. It is important to show your proofs to several sets of eyes. The time to do this is during the proofing process, NOT after you receive your invitation order and it has been printed and assembled. All approved proofs are FINAL and any reprints due to errors will be at the cost of the client.

Can I make last minute changes after I have approved my proof?

By approving your proofs, you are confirming that you have reviewed your proofs very carefully, all content is correct and you are giving us the consent to place your order into production. If you have submitted approval with an error, please contact us immediately by calling 1-855-348-9848 and cross your fingers your order hasn't gone to press!

Shipping

How do my invitations ship?

We ship using UPS Ground Services all over the United States. Please see our shipping page for more information about transit times via UPS once your order leaves our North Carolina studio.

Can I expedite my shipping?

Yes, please contact us if you want your order to be expedited. This additional shipping charge is billed after your package is weighed and ready to go. Any ground shipping fees already paid to us are credited to the expedited cost and the difference is charged prior to us shipping your package.

Do you ship internationally?

We no longer ship outside the United States.

Samples

How does my sample ship?

Samples ship via First Class Mail. Shipping times can range anywhere from 2-10 business days once samples ship from our studio.

What is included in an invitation sample order?

We highly recommend you order a sample package to assist you in choosing colors and placing your order. Sample orders include an invitation and reply card with envelopes, our ink color guides printed on both white and ecru papers, our paper swatches, and a coupon toward an order.

Are samples printed using my wording?

Samples are printed on-demand in your requested ink colors. We are not able to take the time to typset each sample order with personalized wording. You will receive our ink color guides and paper swatches with your sample order.

Envelopes

Do your invitations come with double envelopes (inner and outer)?

No, our invitations come with a single envelope. If you would like double envelopes, please notify us during your proofing rounds. They are .50 each and require us to make your invitation 1/4" smaller during production. Our inner envelopes are ungummed. Do NOT call us after you receive your printed order to say your forgot to ask for them. At this point it is too late since everything will be sized incorrectly.

Are envelopes included in the price?

Yes, single invitation envelopes are included in the base pricing of all of our products. We include 10% extra envelopes for addressing errors on all Invitation and Save the Date orders. If you feel you need additional envelopes, please let us know.

What is an envelope liner?

An envelope liner is a colored piece of paper that is inserted into and adhered with double-sided tape into the invitation envelope to dress it up a bit. All of our envelope liners are die cut in-house and hand lined. Our liners extend all the way to the bottom of our envelopes. Our envelopes liners are sold assembled or unassembled with DIY instructions.

Wording

How should I word my invitations?

Please see our Wording Help section of the website for assistance located in the footer of our website. There are many ways to word invitations. A simple google search can give you ample wording help.

Addressing

When should I mail my invitations to my guests?

Ideally you should mail your wedding invitations out 6-8 weeks before your wedding. Many brides send them out up to 10 weeks ahead if you are expecting lots of out of town guests. Sending them even earlier is not recommended. Many people will sit your invitation aside and forget about it. Sending too early can result in a low RSVP rate.

Can you print guest addresses on my envelopes?

Yes, please read more about guest addressing services on our website and download our spreadsheet templates. We CANNOT accept an MS Word document with addresses. Please proofread your address list before sending!

Can you guide me on addressing etiquette?

Coming Soon!

General Questions

I saw a design months ago, but cannot find it anymore, can I still order it?

Yes, every year, we introduce new designs into our collection and occasionally we will retire a design in order to keep our collection dynamic and make room for exciting new products. If you would like to order one of our retired designs, please contact us directly.

How much does it cost to mail my invitation?

It is our company policy not to offer advice on the amount of postage to apply to your individual wedding invitations or provide to customers the estimated weight (in ounces) of your completed invitation. We provide one wedding invitation fully assembled on the top of each shipped package. We recommend taking this to your post office and having them advise the correct weight and corresponding postage amount to be applied.

Lolo Lincoln is not responsible for individual invitations that are lost in the mail or destroyed through the mailing process. Unfortunately hand-canceling tends to avoid the canceling machines, but not always the sorting machines which can still cause damage. Sometimes hand-cancelled items will even go through a canceling or sorting machine causing damage to mail. No refunds are given by Lolo Lincoln due to damage caused by the United States Postal Service equipment to your mailed invitations or paper goods.

I have a paper swatch color in my sample package and I cannot find it online as an option! Can I still order it?

Yes, every year, we introduce new paper swatches and retire ones that are not selling well or that have been discontinued by the mills. If you would like to order one of our retired papers are your mat layer or envelope liner, please contact us directly and we will gladly accommodate your request.

Do you offer RUSH services and how much do they cost?

In most cases, we can accommodate rush orders, however we need to evaluate our current workload and stock of materials before accepting any rush order. Assuming we can accommodate your rush order, the following rush fees apply:

  • Save the Dates · 5 business days · (10% of order with a $50 minimum)
  • Wedding Invitations · 5 business days · (10% of order with a $50 minimum)
  • Programs & Wedding Day Paper · 5 business days · (10% of order with a $50 minimum)